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Privacy Policy

This website is operated by AG GLOBAL SAS and this policy explains how personal data may be collected and used in connection with the website and customer orders.

 Data collected


We may collect:

* name

* billing and shipping address

* email address

* phone number

* order information

* customer service communications

* technical website usage data


Use of data

Personal data may be used to:


* process orders

* manage customer support

* communicate about orders and services

* prevent fraud

* comply with legal, tax, and accounting obligations

* improve website operation and customer experience


Data sharing


Data may be shared where necessary with:

* payment providers

* delivery partners

* website and hosting providers

* legal or regulatory authorities where required by law


Security


We take reasonable technical and organizational measures to protect personal data, while recognizing that no system can guarantee absolute security.


Customer rights


Where applicable, users may request access, correction, or deletion of their personal data by contacting us.


Phone: +33 3 89 07 93 32

Contact Information
 

2 rue de Mulhouse
Saint Louis
68300 Francia

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Shipping Policy


We ship orders to selected destinations supported by our logistics partners.


Order processing


Orders are processed after successful payment confirmation and subject to stock availability.


Delivery times


Delivery times are indicative only and may vary depending on destination, courier network, customs procedures, and operational circumstances.


Shipping fees


Shipping fees are displayed at checkout or communicated before final shipment confirmation, depending on the order and destination.


Customs and import charges


For international deliveries, customs duties, import taxes, and related clearance charges may apply. Unless otherwise stated, these charges are the responsibility of the customer.


Delivery issues


If an order is delayed, damaged, or appears lost in transit, customers should contact us promptly at [email protected].



Returns and Refund Policy


 

If you experience an issue with an order, please contact us first so we can review the matter and help resolve it.


Eligible claims


A return or refund request may be considered in cases such as:


* damaged goods on delivery

* incorrect item received

* verified product defect

* other justified order issues reviewed by customer support


Return conditions


Returned items must generally be unused, unopened, and in their original packaging unless the claim relates to damage or defect.


Non-returnable items


For hygiene, safety, and product integrity reasons, some cosmetic and skincare products may not be returnable after opening or use, unless otherwise required by law.


Refunds

If a refund is approved, it will be made to the original payment method. Processing time depends on the payment provider and bank.


Contact


To request assistance, contact:

Email: [email protected]

Phone:    +33 6 43 88 34 19